SVMH Services, (referred to as VFIBERNET) is Any individual/entity subscribing to the services offered by VFIBERNET are hereunder referred as the ‘subscriber’.
1.Service
VFIBERNET Provide its services via wire / wireless, which requires us to install and power a VFIBERNET Box(City Online Network Terminator) at my premises. I accept this requirement and hereby accord the permission for installing this ONT box and give power for the same, so that VFIBERNET internet services may be installed and commissioned..
2.Billing
New VFIBERNET subscribers are billed on 1st of the month subsequent to the month in which they have subscribed to VFIBERNET services. VFIBERNET does the billing for its monthly packages one month in advance. All subscribers of VFIBERNET’s services are by default aligned to the 1st to 1st monthly billing cycle. VFIBERNET does the billing for its fixed term packages (like Annual, Semi Annual etc packages) from the date on which package is activated till the date the package expires. VFIBERNET bills its data package to customers on post paid basis. All usage which excces the package limit of a particular month is billed in the next month bill cycle. VFIBERNET invoice becomes due a payable, immediately upon the bill being raised.
3. Payment
At the time of subscribing to VFIBERNET’s data services, the subscriber is required to pay the following charges. Installation charges, if required as per the terms of the package being subscribed to Security Deposit, if required as per the terms of the package being subscribed to Any other charges as may be reequired as informed by VFIBERNET sales staff to the subscriber. VFIBERNET subscribers are required to pay their bills immediately on receipt of the same, else the services may be disconnected without notice. Billing disputes will only be entertained upon the subscriber first cleaning the entire amount billed by VFIBERNET. If VFIBERNET finds any genuine errors in its billing, the same will be passed to the subscriber by the way of a credit note in subsequent months. VFIBERNET provides multiple monthly services to its subscribers, and its subscribers and not allowed to hold back or delay payments of one service on account of any issues or concerns that subscriber may have with another service in such circumstances. VFIBERNET retains the right to disconnect the services of the subscriber without notice, incase of non payment within prescribed time. VFIBERNET assigns credit limits to its subscribers based on certain paramenters, and in case the subscribers cross these limits, they will be disconnected from the VFIBERNET service with or without notice.
4. Power
VFIBERNET delivers its services using the wire / wireless netwok. An active network requires power from the subscriber and VFIBERNET subscriber accords. His/Her/ Their consent to the same for the duration of their subscription to VFIBERNET services. VFIBERNET subscriber undertakes to never switch off the power to any VFIBERNET equipment which may be located in the premises of the subscriber, without giving adequate notice of at least 7 days to enable VFIBERNET to make alternate arrangements at the time of servies being discontinued. Any violation of the same will be treated as a breach of this agreement.
5.Shifting your connection
VFIBERNET allows its customers to request for a connection transfer in case you are shifting your residence/office. The same is a chargeable service and it subject to network feasibility.
6.Refund Policy
Since our services are prepaid, refund or cancellation is not allowed. Refund is processed only in the event of non-feasibility and time required is 1-2 weeks.